DEADLINE: JUNE 8TH 2026

Job Title

Senior Business Support Administrator

Hours of Work:

37 hours per week

Location

Altrincham

We are looking for a reliable and organised Administration Support professional to join the SEA team. The ideal candidate will have experience in an administrative or office-based role, be confident using Microsoft Office, and have the ability to manage multiple priorities with strong attention to detail. You will be an excellent communicator, a collaborative team player, and someone who takes pride in maintaining high standards of professionalism and confidentiality. A positive attitude and commitment to representing SEA's values are essential. Experience in a care or regulated environment, or knowledge of GDPR and HR processes, would be a welcome bonus.

SUMMARY OF POST:

· To ensure that the business support services are supported in their function.

· To work with and assist the Head of Business support.

· To oversee the smooth running of head office.

· To develop new systems in conjunction with the directors which improve the efficiency of the office admin systems.

MAIN DUTIES:

· To oversee the smooth and efficient running of head office and ensure that all queries from clients, family members, professionals and staff are responded to effectively and efficiently.

· Train and mentor new staff within the Business Support Team.

· To always maintain the health and safety of head office environment.

· To oversee head office systems to ensure that GDPR is always adhered to.

· To ensure that the organisation maximises the use of software by ensuring that they are used effectively.

· To provide management and statistical information to assist the continual improvement of services.

· Gather information and create Operational board packs using data from business support team and operational services.

· To offer day to day support to the office admin team and prioritise workload as appropriate.

· To ensure that the office is always adequately staffed by monitoring the business support rota.

· To direct the business support team and ensure tasks are completed to a timely manner.

· Support and mentor apprentices within the business support team

· To oversee the office hours duty function to ensure that the service is responsive at all times.

· Oversee Rradar queries.

· To assist with the company marketing and social media where necessary.

· Approve marketing materials and newsletters ready for print.

· To set up filing systems that ensure the smooth running of the service and information is easily accessible to those that need to access it.

· To monitor purchases of stationary, PPE and other items to Head office and the properties.

· Control the tracker for company cars to ensure MOT, Service etc are completed on time

· Monitor the Landlord duties, ie setting up and controlling utility bills

· Book interpreters and meeting rooms where necessary.

· Create, print and send out agendas and meeting minutes.

· Complete the monthly Capacity tracker to stay compliant with CQC

· Monitor and control the company emails portal

· Monitor and oversee the CCTV and Ring doorbells on Head office and SEA Properties.

GENERAL:

· To work in line with company expectations regarding, Professionalism, Quality, Reliability, Caring and non-judgemental.

· To receive, store and process data (in whatever form or medium such data takes - e.g. electronic and/ or documented) in a confidential manner and in accordance with the Company's agreed data management policies under GDPR and the Data Protection Act.

· To promote the conduct and ethos of the organisation at all times.

· To understand and apply all company policies and procedures at all times in all areas of your employment.

· To ensure that all Health & Safety policies and procedures are adhered to.

· To always support staff in a positive manner and ensure working practices and the work environment is inclusive and non-discriminatory.

· To actively participate in the growth and development of the service

· To comply with SEA Policies and Procedures.

· To promote SEA in a customer always focused and professional manner.

· To promote equality of opportunity; dignity and respect for all employees and Clients and is consistent with the SEA's Equal Opportunities Policy

· To attend any relevant training to support continued professional development in line with organisational training policy and procedures.

· To carry out such relevant and appropriate duties commensurate with the framework of the post and grade that from time to time may be required by management in consultation with the post holder.

· This job description is subject to regular review in accordance with changing organisational needs and consultation.

Why Join Us

Pay, Leave & Flexibility

• Excellent rates of pay

• 28 days holiday, increasing with long service (5+ years)

• Flexible working hours to support work/life balance

• Pension scheme with employer contributions

• Cycle to work scheme

• Employee discount platform including gift cards and discount codes

Training & Development

• Free structured induction programme

• British Sign Language training and certification

• Personal online Learning and Development portal

• Opportunities to gain sector-specific qualifications

• Leadership and Management Programme

• Ongoing career development support

Support & Recognition

• Free enhanced DBS checks

• Refer a Friend scheme (£75 per referral)

• Employee of the Month, Long Service, and Outstanding Achievement Awards

• Family-friendly organisation

• Fully accessible to Deaf people

SEA Services provides specialist services to Deaf and Deafblind people. We are a unique organisation committed to providing high-quality, equitable, and accessible services - fully accessible to Deaf people at every level.

All applicants will need to undergo an Enhanced DBS check and provide two references.

SEA is an equal opportunities employer.

The organisation is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment. All appointments are subject to satisfactory references, right to work checks, and enhanced DBS clearance where required